Position Information

NY HELPNo

AgencyGeneral Services, Office of

TitleAssistant Deputy Director Business Services Center - VID 185084

Occupational CategoryOther Professional Careers

Salary Grade665

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $141581 to $178874 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address State Office Campus, Building 5

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description The Assistant Deputy Director, Business Services Center, M-5, will serve as the Director of the Business Services Center (BSC) Finance, HR or Support operations. As such, the incumbent will be a key member of the BSC leadership team.

Under the direction of the Director, this individual will be responsible for the overall direction and day-to-day operations of the BSC’s finance, human resource, or support services, providing strategic direction, transformational management, and ensuring the effective, efficient delivery of services, with a strong focus on excellent customer service. This is an excellent opportunity to provide leadership, advice, and guidance for a range of processes and procedures, and a chance to make a real contribution to the further development of the shared services function.

Specific duties include, but are not limited to:

• Proactively support the ongoing development and continuous improvement of the best practices, standard processes, and procedures for the BSC operation.
• Serve as the strategic leader of the BSC’s operation, providing leadership, management, and oversight to ensure efficient operations that strive to continually improve.
• Actively engage in the changing operations of NYS and identify opportunities for the BSC operation to expand its portfolio and provide additional services to customer agencies that further streamline state operations.
• Serve as a business partner with other functional areas of the BSC, to ensure the provision of excellent customer service and the resolution of any systemic issues.
• Play an active role in the development and implementation of technology solutions to ensure that any solution(s) meets the business needs of the BSC and its customer agencies.
• Work with control agencies, key stakeholders, and customers to understand and fully support policies and procedures.
• Provide oversight of service line managers; creating a high-performance culture that not only achieves operational targets, but also drives innovation in shared services operations.
• Ensure that lean management concepts and techniques are employed by staff throughout the organization and fully adopted and supported by managerial/supervisory staff.
• Support the use of performance measures and performance management systems to ensure high quality operations and customer service, conducting performance dialogues with service line managers and BSC leadership.
• Implement continuous improvement systems and ensuring that all employees approach their work through the lens of continuous improvement.
• Support an environment of success for all employees including a culture that motivates all employees to maximize their potential and ensuring they receive the training, coaching and opportunities to do so.
• Direct and prioritize activities based on customer needs, service level agreements, and OGS, BSC and State strategic priorities, including identifying potential challenges and roadblocks to delivering exceptional customer service and proactively responding to those challenges as they arise.
• Participate in the strategic management of the entire BSC through regular interactions with OGS executive management and other key stakeholders.
• Develop performance programs and conducting performance evaluations for managerial staff in line with BSC expectations with a special focus on coaching and skill building among subordinate managers.
• Coordinate activities, as appropriate, across BSC service lines.

The preferred candidate will have the following qualifications and skills:
• A continuous improvement mindset, including actively seeking opportunities to develop and improve operations/customer service.
• Strategic thinker.
• Demonstrated leadership capabilities, including the ability to motivate, engage and support a large team of staff and engage stakeholders.
• Demonstrated ability to work in a fast-paced, evolving environment.
• Experience leading and managing change.
• Superior management skills, and delivery of results against tight deadlines.
• Strong customer service orientation.
• Demonstrated ability to problem solve effectively and efficiently.
• Results-oriented, with demonstrated ability to self-motivate and to work independently.
• Outstanding communicator, both in writing and verbally; excellent presentation skills.
• Team orientation and willingness to contribute at all levels to ensure success.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade M-4/SG-31 and eligible for transfer under Section 52.6 of the Civil Service Law.

OR

52.7 Non-Competitive Promotion (NCP):
If there are no more than three qualified candidates in the promotion field for these positions, the agency will request approval from the Department of Civil Service to fill these positions via a noncompetitive promotion (NCP) examination, pursuant to Section 52.7 of the Civil Service Law. Candidates interested in an NCP must meet the following qualifications: Current NYS Office of General Services employee with one year or more of competitive permanent, contingent-permanent, or 55b/c service as a BSC Manager, and must not have failed the last holding of the promotion examination for the title listed above.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/AJ

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.