NY HELPNo

AgencyCollege of Optometry

TitleOptometric Technician

Occupational CategoryHealth Care, Human/Social Services

Salary Grade09

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $44720 to $44720 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Variable

Hours Per Week 37.5

Workday

From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address 33 West 42nd Street New York, NY 10036

City New York City

StateNY

Zip Code10036

Duties Description
The Optometric Technician reports to the Contact Lens Clinic Manager and directly works with the providers and staff to provide contact lens services and to ensure that all necessary requirements to order contact lenses is done in timely and accurately. We are seeking a talented and enthusiastic individual with excellent people and technical skills who enjoys working in a fast-paced environment. The successful candidate must be detail oriented, able to work independently, and have solid problem-solving skills as well as excellent time management and communication skills. Exceptional customer service skills and the ability to provide an excellent patient experience are required.
Assist faculty, residents and interns assigned to patient care with respect to contact lenses.
Teach contact lens insertion and removal techniques to patients.
Provide patients with proper lens wear and care information and assisting patients with questions regarding their orders.
Obtain and verify covered benefits and authorizations for exams, materials and medically necessary contact lenses.
Explain to patients their medical and vision benefits for medical necessary contact lenses.
Order and process contact lenses (order, verify, prepare, dispense, follow up on late or back ordered lenses).
Act as a liaison with contact lens suppliers to facilitate the order/receipt of contact lenses.
Notify patients of status of their order.
Assist with scheduling appointments.
Work with the billing staff to ensure proper coding and billing for contact lens services and materials.

Hours: Tuesday, Wednesday – 11:00am-7:00pm
Thursday, Friday 9:00am-5:00pm
Saturday 8:00am-4:00pm

Minimum Qualifications Required
Two years of experience working in customer service (preferably in a healthcare, hospitality, or client service environment).
Ability to work on Saturday
Strong interpersonal skills that meets or exceeds customer expectations and fosters positive relationships
Strong organization skills and ability to manage multiple priorities
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to grasp information quickly and attention to detail

Preferred
One-year experience working with a wide range of contact lenses (including insertion and removal)
Computerized Practice Management (PM) and Electronic Health Records (EHR) experience
Possess an understanding of medical and vision plans and authorizations for medically necessary contact lenses
Able to effectively communicate contact lens insurance coverage
Bachelor’s degree
Bilingual skills

Some positions may require additional credentials or a background check to verify your identity.

Name Guerda Fils

Telephone

Fax

Email Address gfils@sunyopt.edu

Address

Street 33 West 42nd Street New York, NY 10036

1st floor

City New York City

State NY

Zip Code 10036

Notes on ApplyingPlease apply on the College's website https://sunyopt.peopleadmin.com/postings/2265